Do you guys have or can you get what I want?
As the seasons change throughout the country we, at The Cigar Thief, want to thank you for your patronage and patience. Over these last several months our small family owned marketplace has experienced both growth and growing pains. While growth is a good thing, pain hurts. Unlike our giant multi million dollar competitors, we have relied on your input and requests to guide us in our quest to provide the best cigar selection and customer service.
In case you didn’t know, we are a team of four. Not fourteen, not forty, not four hundred. Just the four of us. If you visit our site on a regular basis, hopefully you’ve noticed the new brands we continue to offer. We all work diligently each week to make additions, content enhancements and improvements. Our young webmasters continue to firmly remind me that all of what I’d like to see and do can’t happen as quickly as I’d like.
Being a very small firm we are proud to be more reactive than large companies. We follow one rule: Without our customers, we don’t have a company. We listen to everything you say and want to hear more from all of you. Unlike virtually all our competitors, if you want us to get you a product and we can get it, we will! Many of the offerings on our site have been acquired on behalf of our customers requests.
We are excited about offering virtual events on a seasonal basis at least four times a year to begin with. My hope is to have them monthly. The ability for us to meet and speak with any of our valued customers like you will continue to be a guiding factor for our growth.
Thank you for your business. And please, please continue reaching out to us offering you requests, suggestions and yes…even your criticism. We want to be the company you want to do business with on all levels and need all of you to accomplish that goal.