International Shipping: Disclaimers and Notices
Please be aware that Cigar Thief cannot be responsible for duties, taxes, and any other charges imposed by any 3rd party agency or shipping carriers. It’s important to do your own research before placing an order.
We ship all international orders using USPS Priority Mail and use commodity codes that designate our goods truthfully. Depending on the country, the inspecting customs agent may charge taxes and duties on our goods and/or have special restrictions for import. It is the responsibility of our customers to ask import officials the regulations regarding tobacco products and cigars.
If the package gets sent back to us, and you want it sent out again, you would have to pay for shipping again. If you decide that you do not want the package re-shipped and would like a refund, you would only get refunded the item total, minus a 5% restocking fee. Shipping cost does not get refunded. If the goods are destroyed or not returned, refunds are not available.
If a package is returned for being unclaimed, or for another reason that causes Cigar Thief to be charged a fee, this amount will be subtracted from your refund total.
With all of that being said, this situation does NOT happen often, but it can happen. We just want to make you aware of it just in case. If there is a big concern or depending on your circumstance, you can always try reaching your local customs office and tell them that you would like to import cigars, and ask them if there is anything you should be aware of.
Due to restrictions, we currently do not ship to the following countries:
CONGO, REPUBLIC OF
NORTH KOREA- DEMOCRATIC PEOPLE’S REPUBLIC OF KOREA
PORTUGAL INCLUDING AZORES AND MADEIRA ISLANDS
SOUTH KOREA – REPUBLIC OF KOREA
WALLIS AND FUTUNA ISLANDS