Shipping & Returns

Domestic Policies

Shipping Policy

General Policies

  • Cigar Thief does not sell products to anyone under the age of 21.
  • ALL PACKAGES WILL BE SHIPPED WITH ADULT SIGNATURES REQUIRED.
  • Cigar Thief does not ship products to South Dakota and Utah.
  • Shipping delivery times are estimates and are not guaranteed unless otherwise noted.

Sales Taxes

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

  • Alabama
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kentucky
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Nebraska
  • New Jersey
  • New Mexico
  • New York
  • Nevada
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • Washington DC
  • West Virginia
  • Wisconsin
  • Wyoming

 

Shipping Preferences

Delivery times are based off of the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. Special considerations may incur additional delivery times; see our shipping terms for further details.

Delivery Methods

Free Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier

PO Boxes, APO/FPO, US Territories

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available. 

HAZMAT items (such as Butane)

Due to FAA regulations, expedited services are not available. These items will ship via USPS Parcel Post and may incur additional delivery times.

Oversized Items

These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is not required to assist in moving the oversized item into the building, or with setup/unpacking. 

South Dakota & Utah

Cigar Thief does not ship products to South Dakota or Utah.

Maryland & Washington

Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.

Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents. 

California

In accordance with Senate Bill 39, an adult signature is required for California residence

When Should I Expect My Order

We will process all in-stock orders that are received for shipping within 2-3 days. Shipping takes up to 5 business days from date of shipment (not including weekends or holidays).

Online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available. We cannot be held responsible for UPS, USPS errors, or other delays out of our control. (Please note: for urgent and extremely time-sensitive requests, please call or email a representative to ensure availability before submitting your order, as certain items marked ‘available’ can sometimes sell out in the same day.)

Tracking My Order

You can check shipment status by using the My Account link found on each page.

Return Policy

Last updated January 04, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@thecigarthief.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label. If you use the prepaid shipping label, $7.50 will be deducted from your return to cover shipping charges.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

800-546-9750 

info@thecigarthief.com 

International Policies

International Shipping: Disclaimers and Notices

Please be aware that Cigar Thief cannot be responsible for duties, taxes, and any other charges imposed by any 3rd party agency or shipping carriers. It’s important to do your own research before placing an order.

We ship all international orders using USPS Priority Mail and use commodity codes that designate our goods truthfully. Depending on the country, the inspecting customs agent may charge taxes and duties on our goods and/or have special restrictions for import. It is the responsibility of our customers to ask import officials the regulations regarding tobacco products and cigars.

If the package gets sent back to us, and you want it sent out again, you would have to pay for shipping again. If you decide that you do not want the package re-shipped and would like a refund, you would only get refunded the item total, minus a 5% restocking fee. Shipping cost does not get refunded. If the goods are destroyed or not returned, refunds are not available.

If a package is returned for being unclaimed, or for another reason that causes Boutique Cigar Brands to be charged a fee, this amount will be subtracted from your refund total.

With all of that being said, this situation does NOT happen often, but it can happen. We just want to make you aware of it just in case. If there is a big concern or depending on your circumstance, you can always try reaching your local customs office and tell them that you would like to import cigars, and ask them if there is anything you should be aware of.

Due to restrictions, we currently do not ship to the following countries:

ANGOLA
BELARUS
BELGIUM
BELIZE
BOLIVIA
“CIGAR REPUBLIC”
COMOROS
CONGO, REPUBLIC OF
CUBA
DENMARK
ECUADOR
FIJI
FRANCE
GABON
GREECE
ICELAND
INDIA
IRAQ
IRELAND
ISRAEL
ITALY
KAZAKHSTAN
KUWAIT
LEBANON
LIBYA
LITHUANIA
MAURITANIA
NETHERLANDS
NEW CALEDONIA
NORTH KOREA- DEMOCRATIC PEOPLE’S REPUBLIC OF KOREA
NORWAY
PORTUGAL INCLUDING AZORES AND MADEIRA ISLANDS
QATAR
ROMANIA
RUSSIA
SAN MARINO
SOUTH KOREA – REPUBLIC OF KOREA
SPAIN
SRI LANKA
TAIWAN
TONGA
TURKEY
UKRAINE
VATICAN CITY
VIETNAM
WALLIS AND FUTUNA ISLANDS
ZAMBIA